Peter E.

Ordered "premium" business cards, preview showed rounded corners, once sent and paid i noticed that they had a 'rounded corners card product', so emailed support to ensure that the 'premium' product incl this feature (as preview). Reply suggested that they would 'customise' the order, alas the cards arrived with square corners. 14 emails later, im left with cards i dont want. It should not be this hard...
The quality is avg. To say the least, regardless of corner opt.

Stay away from this scam. SERIOUSLY

My first experience:
I ordered a bike, it got delivered, but cost $150 for shipping. They claimed they could not ship at cheaper rate due to size of box. I checked size of box with retailer before it was sent to reship answer = 36". Reship repeatedly said it was 38". I paid for shipping, when delivered the first thing I checked was box length. You guessed it 36"! So unimpressed, but figured this was due to large / heavy parcels, so best stick to small things + maybe the 36 vs 38" thing was honest mistake?.

My second experience:
Ordered 2 toys from a website = 6lbs total, small-ish 12"-ish parcel. My wife uses iherb.com a lot, so we checked what cost the same weight and size parcel would be sent to the same address using the same courier. She pays $8. When parcel arrives at Reship we check = $75! That's over 9 times as much!

The fact that one is a forwarder (Reship) and the other a Retailer (iherb) is not the issue here. The total purchase (goods and shipping) from iherb is $43 as compared with Reship's shipping only price of $75. So unless the retailer is paying the shipper $30+ to give away their product for free, then something is very very wrong.

Even bigger issue is that Reship claim in their FAQ that they pass on shipping discounts "ReShip.com offers a wide array of affordable shipping options. We have negotiated low rates from UPS, FedEx, and DHL, and pass our shipping discounts along to our customers. For up-to-the-date shipping estimates, please use our customized calculator". This is simply a lie. In fact the opposite has proven to be the case in both of my experiences...

I gave Reship the opportunity to remedy this situation. They offered to send my goods back to the retailer! Come on guys! The retailer is not the problem YOU ARE!

Customers you deserve better - google other reshipping options.