peggy p.

I places an order for 3 medications for my dog. For 3 days received no confirmation of order. Called and, after a lengthy call, found out that their system was not able to respond to Comcast emails. Representative was very pleasant, gave him a gmail account and got confirmation. He said that they got confirmation from my vet and would send it overnight mail at no cost. Then got a confirmation that it would come 4 days later. (not overnight at all.) It has been over a week and it has still not arrived. They also claim to have not received confirmation from my vet for one of the other prescriptions. My vet says they have sent it twice! On of the three arrived a week late in a badly damaged box which was badly packaged. Fortunately the medication was undamaged, if also very late. I will never order from this company again. My vet is also frustrated, and will not recommend them to others.