Pavan C.

DO NOT EVER USE THIS WEBSITE! I wish I could give 0 stars. I booked a hotel in san Diego one month prior to my vacation and I get a call 2 days before my vacation saying that the hotel I booked was over booked and I have to change to different hotel(Which costs me more than the first time) or get my refund which might take upto 30 days this is ridiculous as I planned everything as I wanted to make my vacation a good time with my friends and changing the hotel makes the whole vacation a total fiasco. The person who calls me to cancel the reservation(Shannon) says she is the highest authority that I can speak to and she cannot transfer me to a supervisor to talk to. After yelling my lungs out with these people I call the hotel only to find out that these people only tried to book the room for me before a few days of my vacation whereas I paid them the full amount for the reservation a month ahead of my vacation. DO NOT EVER USE THIS WEBSITE!