Pauline D.

Where do I start...1. Don't fall for the "delivered next day" unless you realize it will be the end of the next day. My mom got her flowers after 8pm the next day. She was already asleep and didn't see them till the day after. 2. The quality of the flowers is subpar for the price you have to pay $50 each one. I even ordered the deluxe which meant $10 extra. 3. For them to be a local florist why do they have a 1-888 number? These are all things I should have checked before placing an order. I just can't express how disappointed I am. I could have gone to a grocery store and done a lot better than what they did.

Lukalula is the biggest scam! I offer the same story as the other consumers on this site. My order was made a month before I was due thinking that should be plenty of time to receive my order...(Amazon you spoil us). I hounded them through email (the only way to communicate) and after a week they responded saying the order had already been shipped and there was nothing they could do. I made a complaint to my bank to stop payment but cancelled it because their tracking site showed it was in Georgia. It took 10 days for me to receive it! Talk about the pony express... this was more like a snail's express. My mistake I should have kept the complaint open.
The other issue, BIG issues I have was that I ordered three dresses, was charged for three, and only received two. I've sent them four emails for a refund but if I have to pay for shipping I will be better off just keeping them. As far as quality... poor quality, not even worth the dresses on sale. I hate I lost $60 but in the end, I'm glad I only lost $60.
PLEASE if you are reading this or any of the other comments on this website believe them and don't make an order with Lukalula, they will take your money and you'll not hear from them!