Patti S.

So there this sale on clearance yesterday and I purchased $276.00 worth of items. Today, I get an email they cancelled my order. No reason given. So I call. The representative says it's their error so she kept me on the phone an hour adding everything back to the a new order and wow everything is still in stock Puts me on hold to add the quantity of some. I ordered 2-3 of most of the items. Yay. I told her it's not showing up in quantity but it's at the same price. She said "don't worry it needs time to change in their "system". An hour goes by no email confirmation. Nothing changes in the quantity. So I spend another hour talking to a new rep. Guess what? Most everything is now " out of stock" LOL but there was still some left to my order. I asked her just to cancel and she said she can't lol so She says to take it back to the store. Well, nice idea except they don't return clearance items. So I go with what they do have. She gives me $20 for being so patient. I finally get off the phone with them and one by one I am getting emails on every single item being out of stock. Torrid does not care about their customers. This is the worst most unprofessional company I've ever dealt with. Hopefully I'm not being charged so I'll check my bank in the morning. Same crap nothing changes. Torrid You need to do something about your stock numbers and the unprofessional way you conduct business. You are losing customers. Have you seen your feedback? Do you look? I am Spending around 200-$1500 a month on your clothes and if you Torrid make a mistake and screw your customers they will go through hell to get it right. But you sure get your money. I no longer trust them with my money. When I had $140 in rewards I spent it in the store because if they're out of stock you'll never see your reward again. Spent a month getting my gift card amount back literally talking to 15 reps and hours upon hours just to get one card back. This is insane

Purchased a much needed winter coat that said 5-7 shipping days. Meanwhile, 3 weeks later and it's still not here. She credited my shipping yay. And I closed my credit card account with them. Poor customer service.