PATRICIA R.

It amazes me that a company that was founded upon premise of easily bringing products to the consumer, is now almost incapable of fulfilling customer orders in a timely and easy fashion. My first problem was the inability to access the purchase page. It took THREE DAYS and countless emails and calls to nameless and faceless people to finally get the suggestion to try a different web browser. Thankfully, that worked, but the website should state that Safari is not supported. Secondly, once I WAS able to access my check-out page, it did not allow me to use my accrued SHOPYOURWAY points and then I had to call several different numbers to cancel. I was finally able, with the help of their employee Pearl, via a phone order, to FINALLY make my purchase. This step took ANOTHER day, for a total of FOUR days to buy appliances online. It would have been less wasteful of my time, to build a time machine(which is impossible) go back to 1892. Mail in my order, and wait for the Pony Express to deliver it. My entire ordeal in dealing with SEARS and SHOPYOURWAY is a monument to why this once storied company has fallen on its own petard.

Have tried the sweepstakes. Zilch. Have donated points to charity, at least I hope they went to designated charity. Miss the former program. Bring it back and make many code-savers happy.