- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I recently ordered 3 items from JTV to " try on"...and found our that free shipping is not free if you return it's. Actually, the shipping charge each way is billed against your refund if you return something that's poor quality or you don't like.
The Try it for 30 days offer...and free shipping is an expensive come on. It cost me $11.00 to order and return a 27.00 item that was advertised as having FREE shipping. When I called to ask for full refund and an adjustment I was still charge 6.99 per item for the return. Furthermore, when their express ordering didn't work and I was required to order each item separately,bI was not able to bundle items to qualify for the free shipping over 49$ offer. Also, I was sent two of the same item one of which I didn't order and charged for shipping on both though they came in the same package. Finally I ordered a pair of pearl earrings for$ 50+ and several wearings after the pearl fell off of one of the dangle.
I have used Publix Instacart delivery services a number of times and can only count on 3 fingers the number of thine there has NOT been a problem with my order. From poor replacements to wrong items, to being told that items which were in stock were not available...the quality performance standards are low,. Shoppers don't communicate, don't read or follow instructions and this past order I was charged 7.99 delivery, 4.00 service and 1.79 for a tip...well over 33 percent of of my $35 order...which was not correct or complete...I will do my best to avoid this expensive and poor quality service in future and recommend others do the same.
Tip for consumers:
Don't expect to get what you order. Expect to be charged higher and higher delivery and service fees for poor service quality. Shoppers apparently dash thru the store, grabbing what they can easily find and tell you other items the couldn't find are out of stock...them pick something to replace that you don't want n
Bo coupons... :( Shipping costs way too high!
Chico's
H and M
Patricia hasn’t received any thanks yous.
Patricia doesn’t have any fans yet.
Patricia isn’t following anybody yet.
Empty.
Hello Patricia, we sincerely apologize for the experience that you have had recently and take our commitment to customer satisfaction very seriously. We do understand your frustration, and we would like the opportunity to make this right for you. Please call us or contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review. We would love the opportunity to demonstrate the great customer service that JTV is known for by helping to address your concerns. Thank you.