Patrice V.

I just have to come on and give this review for Farebuzz. I had a client purchase a airline ticket 10 months in advance for a trip to Dubai for her grandson. When it came time to depart, member showed up to the airport and they told him he was a "no show" and cancelled his reservation because he flight left 8 hours earlier than the time provided on his reservation. Now, normally when there is a flight time change, the airline or agent will notify client of updated flight information but never once was there a change in flight time notice sent to either myself as the agent, nor the client. On top of cancelling the clients flight to Dubai, they also cancelled his return flight back to the US as well without any notification. So now the client was stuck in Dubai with no return flight back to the US and had to pay for both a to and from flight to Dubai. As the agent, I called Farebuzz and tried to work out arrangements to get the client back to the US and they just gave me the run around after admittedly confessing to the mistake on their part and the airlines part. However, they did NOTHING to rectify the issue for my client. As a result, my client had to purchase another round trip ticket to Dubai. At one point, Farebuzz just stopped contacting me as the agent trying to work to get my client back home and ultimately showed their lack of concern for my client. I am completed disgusted with the lack of customer service provided by Farebuzz. I do not recommend using this company if this is how they will service those of us bringing clients to their company and more importantly who treats their clients so distasteful. I have brought thousand of dollars to this this company through previous clients, I had a $12k transaction once with one single purchase and expected more from them.