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Pat M.

Contributor Level

Total Points
160

2 Reviews by Pat

  • Firestone

2/5/24
Verified purchase
• Updated review

My grandson was given a 1991 Ford F-150 and all it needed was all 4 tires. I ordered them on eBay and my choices for installation were both Firestone locations, I chose the south location and as like the previous encounter this store tried to upsell the installation by claiming all studs on all 4 wheels were stripped and rusted out! To replace all 4 would have cost a little over 1,200.00. We ended up taking the truck to my brothers house and effortlessly took the wheels off and scraped the dirt off the studs and lubricated them and after we picked up the tires that we ended up taking to another place to mount the tires, we installed them with absolutely no issues. Take my advice and never use Firestone for any repairs!

Up charge
10/29/23
• Previous review

I had a 2007 Honda Civic SI, the battery would die overnight and I had to jump start it every morning. I took it to Firestone for an inspection and was informed it needed a new power steering unit and a complete air conditioning assembly replacement as both were draining my battery overnight, the cost being approximately 3,808.00 to repair! I declined and informed them I did not even pay that much for the car! I went on YouTube and searched for the problem. It turned out to be a bad relay that I replaced myself for fifteen dollars and the vehicle ran perfectly fine after. Always get a second opinion! Even if you have to have it towed, it's worth it in the long run…

Service
Value
  • Back Market

10/24/23

I purchase an iPhone 11 when I received it, the battery was critical and had to be replaced. I decided to send it back for a refund as it was useless for me.I was going to send in my iPhone 8plus as a trade in, I inadvertently put the wrong label on it and it went to their partner Decluttr. I contacted them and they said they would send the iPhone 11 back to me and going on two weeks they have not and are now not responding to my email so now they have my payment and the iPhone 11 and apparently cut off communication with me! Never buy from this company, apparently their gonna get away with it…

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