I sent a few items for a quote before selling. They offered me said amount on black hills gold rings but were to return the rest of my jewelry. I received everything except for my diamond necklace. When I called them I was told the necklace was included with the rings. I told her to go back on the recorded phone call and they would be able to hear that I was to get the necklace back because I was not going to sell for the offer they were giving me. The necklace was worth $2,500.00 back in the 80's and I wasn't going to sell it for a couple of hundred dollars. After she talked to her supervisor I was told I would not be getting my necklace back. BEWARE! This company will find a way to rip you off they should be closed down for what they do. Please, please find another company to do your business and stay far away from this place.