• SellYourGold

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Overview

SellYourGold has a rating of 2.71 stars from 11 reviews, indicating that most customers are generally dissatisfied with their purchases. SellYourGold ranks 48th among Gold sites.

  • Service
    8
  • Value
    6
  • Shipping
    7
  • Returns
    4
  • Quality
    6
Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
0
Negative
5
See all photos
How would you rate SellYourGold?
Top Positive Review

“Sold some silver”

Sandra M.
8/29/22

They are legit. Good communication and easy to use. Price was fair. Reccomend. Sold some silver rounds. Don't know about gold experience but they seem to be a fair company. Was easy to just put in a box and go to FedEx.

Top Critical Review

“A minus star, ripping people off big time”

Kathy H.
3/9/23

I sent a 3 strand pearl necklace appraised at $2800 and 16.37 grams of scrap gold. After 9 business days and 2 phone calls. I was offered $127 I said no send it back, They told me it would be a long process and could not guarantee it would make it back to me. It would be in my best interest to take the offer. Lesson learned, all of the positive reviews have been planted by the folks that are making money by shorting everyone that falls for their scam

Reviews (11)

Rating

Timeframe

Other

Thumbnail of user kathyh1378
1 review
9 helpful votes
March 9th, 2023

I sent a 3 strand pearl necklace appraised at $2800 and 16.37 grams of scrap gold. After 9 business days and 2 phone calls. I was offered $127 I said no send it back, They told me it would be a long process and could not guarantee it would make it back to me. It would be in my best interest to take the offer.
Lesson learned, all of the positive reviews have been planted by the folks that are making money by shorting everyone that falls for their scam

Service
Shipping
Thumbnail of user joannaw218
1 review
4 helpful votes
January 29th, 2024

I sent them several items and their first offer was $2300, felt that was low and called immediately to decline. They immediately offered me an additional $700 and I still declined. Said they would process and mail back. The next day they sent 3 more offers going as high as $3900. I still declined and a week later they are finally mailing back my items and hopefully they are all there! If they had been fair and honest they would have offered me the $3900 initially.

Thumbnail of user rhondab872
1 review
2 helpful votes
November 30th, 2023

If you look at the reviews on their website it looks like they really give you a good price for your items. I tried twice. I rejected the first offer. I sent two David Yurman rings, two sterling silver rings, two tennis bracelets and a 14k anklet. They offered my $50 then changed it to $100. REJECTED! I thought I would try again and sent coins. Old Silver Dollars (3) from 1922 and 1921 and a silver walking liberty uncirculated. They offered me $59. I only took it because I really needed the money and they said it would go into my account within 24 hours. Needless to say I regret even sending anything to them in the first place. I will say the customer service reps were very nice but nice doesn't pay the bills. Of course I cannot leave this on their website but wanted it documented somewhere that it was a real disappointment. Makes you wonder if the reviews on their website are real.

Products used:
They will return your items if you reject their offer. I did not have to sign for anything. It was just mailed back to me and put in my mailbox.

Service
Value
Shipping
Returns
Quality
Thumbnail of user case83307
1 review
3 helpful votes
January 11th, 2024

They offered me $47 for a 3.9 g 14 karat gold ring with diamonds Better off, going to the pawnshop they'll give you more

Products used:
14 karat gold diamond ring

Service
Value
Shipping
Returns
Quality
Thumbnail of user robertv1806
1 review
0 helpful votes
March 29th, 2024

A so called gold buyer in Michigan near my home town made me an offer of $60 for my dental gold which I knew was worth much more. I call the people at sell your gold and explained I had 12 grams of dental gold and was given an estimate of some where between $510 and $550. Ordered my kit and in turn sent it off to them and within a few days my gold was evaulated and a offer of $543.76 was made which I accepted and was paid the same day. Very happy with the experience.

Products used:
sold my gold

Service
Value
Shipping
Quality
Thumbnail of user dennisr848
2 reviews
2 helpful votes
December 12th, 2023

I decided to give them a try since they provide a free shipping label and claimed to pay the most for silver coins. I knew that they would probably not pay as much as my usual buyer, but I figured the free shipping would offset any difference. Plus they claimed they would beat any competitors price. (Lie). Well first they gave me a ridiculous offer. This wasn't a low-ball it was in the dirt! Then they came up a little bit with a second offer which was still too low. I asked about their promise to beat any competitors price. Their answer? My usual buyer ISN'T a competitor because they don't offer free shipping. Huh? So now I have to get my stuff returned and ship it elsewhere. So my advice is: if you are DESPERATE and need money fast,these guys will pay you fast for your valuables. But you won't get anywhere near the real value

Tip for consumers:
Expect a low-ball offer and you won't be disappointed

Products used:
Selling silver coins

Service
Value
Shipping
Returns
Quality
Thumbnail of user sandram2830
1 review
1 helpful vote
August 29th, 2022

They are legit. Good communication and easy to use. Price was fair. Reccomend. Sold some silver rounds. Don't know about gold experience but they seem to be a fair company. Was easy to just put in a box and go to FedEx.

Service
Value
Shipping
Quality
Thumbnail of user pamw767
1 review
1 helpful vote
January 29th, 2024

I sent a few items for a quote before selling. They offered me said amount on black hills gold rings but were to return the rest of my jewelry. I received everything except for my diamond necklace. When I called them I was told the necklace was included with the rings. I told her to go back on the recorded phone call and they would be able to hear that I was to get the necklace back because I was not going to sell for the offer they were giving me. The necklace was worth $2,500.00 back in the 80's and I wasn't going to sell it for a couple of hundred dollars. After she talked to her supervisor I was told I would not be getting my necklace back. BEWARE! This company will find a way to rip you off they should be closed down for what they do. Please, please find another company to do your business and stay far away from this place.

Tip for consumers:
A one star rating is to high for this company.

Products used:
Nobody else

Service
Returns
Thumbnail of user arthurm368
1 review
12 helpful votes
January 28th, 2021

Sent in my items and received a prompt appraisal of $692. Called and asked them to return items, received a new appraisal later that day for $1200. Called again and asked them to returm my items and received a "final" appraisal of $1500! When I called again to speak to a customer service manager I was given a story about two different "tiers" of appraisals... preferred, etc... and then a longger story about the rule that they had to hold these for 14 days before they could do anything with them after they purchased... and maybe the price of gold and silver would drop, etc. Absolutely absurd! I expect them to make money... but to increase an appraosal by over 100% is not the best business practice. Lesson learned... keep asking for the items back... then move on to another dealer!

Thumbnail of user annieh38
1 review
32 helpful votes
February 24th, 2017

I had 2 jewelers price my diamond at around 1,000 dollars. I had it on a white gold ring. My diamond had its own certificate with all the specs, which I also sent with the ring. I spoke to a guy named 'Ryan' over the phone and he offered only 30 dollars for my ring, diamond included. He said the diamond was a lot smaller than my certificate said it was. In fact he said he didn't know anything about a certificate. Of course I said 'no thankyou' and 'send it back please.' When they sent it back, the diamond looked smaller and is crooked in the ring like it doesn't fit right in it anymore. There are also dents on my ring like they did a sloppy job of mounting the diamond back in. I don't know what to do. Please don't send your gold to these guys they will low ball you and swap out your stones! :'(

Thumbnail of user susanw1151
2 reviews
1 helpful vote
May 25th, 2022

I was impressed with their speed, I had an offer the day after I mailed the items. I would not hesitate to use them again.

Tip for consumers:
Expect a speedy reply.

Products used:
The service was great and the turnaround was in one day. I would recommend them to my friends.

Service
Value
Shipping
Quality

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2.7
11 reviews
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