Ok my rating is geared toward the customer service. In the past I've order items and have been satisfied with the products I've ordered, but for the first time ever I received a blouse with a nasty stain that appeared to be grease. I did not want to go thru returning so they said we will take 15%, I said 20% would satisfy me so I could get clean. They replied with no...I actually thought that was petty,inconsiderate, and not worth the challenge to a customer. I told them I will get that 5% back by not telling others about them....now satisfied!!!