Pamela M.

The framed jersey we ordered (which was the last one available) arrived damaged during shipment. The Company immediately offered to cover the cost to have a local framer re-frame despite the fact that the cost to reframe was nearly half the price of the item. Since our son really wanted the rare framed jersey and we could not find a comparable replacement, we couldn't have been more grateful. It's worth noting that the Company resolved the issue and refunded the cost of the frame within minutes, making this one of the best experiences we have ever had with customer service for an item purchased on line.

I order on line often and rarely confront such poor customer service. I emailed customer service to arrange for the exchange of a defective item within two weeks from delivery and included the attached picture. I purchased this tree that initially stood upright but started leaning so I just asked the Company to exchange it for a new one. Since the company no longer had any more in stock and we disposed of the original box when we opened it, customer service merely offered a $25 credit, which we refused on principal. Nothing in their return policy indicates that you need the original box for a defective item. The experience was very disappointing and I will never order from this company again.