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Pamela G.

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1 Review by Pamela

DSW

  • DSW

“Policies/Procedures Stink!”
1/12/24

DSW carries a good variety of well-constructed shoes. The problem lies with returns. I bought a pair of house slippers that didn't fit so they were returned to the store on Dec 26th. Even though I've followed up twice with customer service on the status of my refund, I'm still waiting as of today, Jan 12th. This is unacceptable especially since every other company I deal with (i.e., Kohls, JCPenney, Amazon, etc.) give refunds within 24-48 hours max! DSW has lost my business--they're not the only game in town.

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