Pamela B.

I have made a purchase on January 12th, paying an additional fee selecting the express shipping to make sure I received both dresses before a trip. According to the shipping method I selected I should have received my shipment on February 1st at the latest.
I have contacted them on March 1st to ask them for a refund, and they basically answered that one of the dresses was in their warehouse at the moment (so not even shipped!) and that they could send it now and provide a tracking number. They also added that the second dress was not available yet but that they would send it as soon as it was, and "would be nice" by not charging shipping for this one (well, thanks?).
I replied that I did not need them anymore, as I needed them by February 1st - that I would not have made the purchase knowing I would receive it 3 months later.
They then replied that they would ask their finance department to issue a refund, but that it would take 15-20 BUSINESS DAYS for them to issue it! I am a merchant, and I know it literally takes 2 minutes for us to make a refund via Paypal to a customer.
They are literally wasting my time hoping I will just forget about it so they end up keeping my money.