Pam C.

I purchased a Costway brand dehumidifier in July 2020, ran it for two months during the summer and I restarted it in June of 2021. By the end of September the condenser coils in the back of the unit began to freeze. There is no way to access these coils to assess the repair or replace parts. I contacted Costway and they indicated since I purchased the unit in July of 2020 it was out of warranty. They refused to replace the unit or the defective parts. I explained the unit ran for a total of 7 months only. Costway refused to help. The customer service rep requested pictures of the defective unit and parts so I ran the unit, it iced up again and I took pictures and sent them along. The customer service department indicated the unit was defective (duh!) and to dispose of it. They were no help at all. They offered me a 5% discount on the same unit which cost me hundreds of dollars. Do not buy from this company or this brand, it sells cheap crappy products at a high price and they do not stand by the products bearing their name. Costway is definitely on my "DO NOT BUY LIST". I would zero rate Costway if it were possible.