Personal N.

Ordered a few pieces of art work from them about $600 with discount. Just prints with frames. Honestly, these frame are likely $25 dollar cheap frames and the glass appears not to even be real. So my order if just print and frame likely is around $75-100 in cost. So they are making a killing. My best friend use to be a professional framer while in college and you can't even put these on the same playing field with frame and mats etc as that would of cost you 200+ at least for a custom frame from companies he worked at and real glass and quality frames vs cheap frames and what appears not to be real glass. Also got one picture damaged out of my two being sent. The packing wasn't good at all and box tape half torn when arrived and the two pieces in one big box did have wrapping around each print and frame, but nothing stopped the smaller piece inside from moving around which it certainly did. It was the larger print that was damaged which bring me to their return portion. I did it through chat acknowledged it and basically said you will get an email about the return tracking etc. Never received had to chat again to get it. New delivery tracking printed morning of Wednesday and was ready to ship, but wasn't picked up till Friday. What was the delay? Their replacement department needs to do things more formally and send out an email acknowledging a replacement is being done and the steps through the way vs. leaving the customer wondering. I have worked for many e-commerce companies and supply chain companies and never seen such lack of organization. Basically, if you want a print pretty quickly and overpay for one this is your place otherwise if you like the print just buy it from wherever as a print and take it to a place that actually takes pride in framing with high quality materials and pay the same price. This company lives on lazy people basically like myself who thought the quality would be good looking at their website which indeed it isn't. A fair price would of been about $250 for what I received.