First of all they did not send the product, they did not send an email stating they were not sending the product and said they were refunding the money only when i called. When i called they literally said we did not send the product because we do not like you. Is it my color? Maybe because i gave them a bad review, I mix scents of the same kind from different manufacturers and that scent was so bad it destroyed the ability of the item to be sold. However they still have three scents I like. In my opinion I think they are having sales to borrow money and they don't even have the product. Then i noticed an antibullying policy stating negative reviews were from competitors. If you succeed I do too. I want u to win. I have done business with these folks for at least twelve years and never had a complaint until last year. Pay with paypal not your cc because at least paypal will label them a bad merchant. Notice in the photos i paid and they did not put the money on hold they actually took it, then they took the order out of the system and never sent the item... they are a disgrace, not worth ordering to see if they will decide if they like you enough to send the order. They are accepting money in real time. My money that they got immediately was not fake it was real. No email sent saying they were not sending it either. They just kept the money and took the order out of the system