LoL V.

I received only 1 item instead of 2 purchased. CS requested me to fill the insurance claim for USPS, but since I sent them the form and pictures, I have never received either any response or refund for the item missed and its shipping cost from them. Moreover, they blocked my account instead!
I guess they might got the insurance from USPS/make fraudulent operations with insurance claims of its customers.

I'm very disappointed with ideeli customer service. As their newly registered customer, I didn't expect that my membership would be associated with such awfull shopping experience.
On August 9 I placed my first ideeli order #*******. It was successfully confirmed and the shipping data was indicated as August 12-13. On August 13 I contacted ideeli customer service with a rightful question about the shipment pending. I was told that "the order is now send to the warehouse and preparing for shipment. The order will be ship shortly".
Next day I had to contacted ideeli customer support again with the same question about the reason of the shipping delay and got the answer that "the item is in our warehouse but is in pending fulfillment" because "we have recently changed our warehouse and due to that some items will be shipped delay".
Then I contacted ideeli support again and was told that "the order is preparing for shipment". I haven't received any email notification about this delay and any reasons of that and was very upset that a birthday gift that I purchased for my Mother would come too late.
I thought that the words "the order is preparing for shipment" did really mean that I was going to get it, that the item was REALLY going to be shipped. How could I know that ideeli representatives lie to their customers?
Nothing changed next two days and on August 16 I had to write them again. Ideeli representative called Tajuana wrote only that "we are unable to guarantee exact date of shipping" and "this kind of thing unfortunately happens from time to time", that was her explanation in turn to my question about the reason of the delay! I had to ask her twice before she checked the information and said finally that "the initial shipment did not past quality control so we are trying to get another from the manufacturer who is experiencing a delay". Moreover, she added that "at this moment, we do not have an updated ship date" and that "if the manufacturer informs us that they can no longer send us the item, the order will be cancelled"! Surprise!
Anyway, I was told to wait and contact them in a week if the item is not shipped earlier. On August 23 I wrote them again because nothing changed. Representatives called Malou and Lia didn't help. I had to spoke with their supervisor Lulu and she said that "there are some delays because of the switching to the new warehouse...". When I asked her about the quality issue she answered that everything was fine with the item. She said contact them in 3-4 days if they would not ship the item earlier. Today is August 29, I contacted Tajuana through the live chat and got the previous version about the manufacturer again! It is absolutely ridiculous! I have contacted ideeli customer service for more than 14 times (!) and all representatives are not able to answer two simple questions: what is the reason of this delay and when exactly I will receive my order? Ideeli agents keep on telling me that the item IS in their warehouse, that my order has been processed and is ready to be shipped, so I really don't understand what is the problem with the shipping? Then I get another reason of the delay, then another one. Then the initial version. I'm convinced that some of they (particularly Tajuana) are simply lying to me and just don't want to do they job properly because I really don't understand how it could be that the order is ready to be shipped but for some reason they cannot ship it. What is the reason of that? At first I was told that they were experiencing some problems with switching to their new warehouse, later I was told that SURPRISE! The item was defective and they had to order another one from the manufacturer, on August 23 there was the previous version again - the item is ready for shipping. Today I was told about it is the manufacturer fault again. So what should I think? Once again, I think that they lie. And I want to know why, why I cannot get my order finally and why I have to experience such devil-may-care attitude, carelessness, ignorance and unprofessionalism from this company? All that I want - is my order. I'm their new customer, I registered 20 days ago hoping that I could get a nice gift for my mother's birthday! And what do I have now? Nothing! Neither my order, nor any proper assistance from them. I want to be sure that my order won't be canceled, but now I'm not sure! I want to get my item but they even cannot say if I receive it or not! I want to know the reason of this huge delay and they are not able to tell me the truth keeping misinforming me! How can I trust ideeli and be their loyal customer, making another purchases if I can't be sure that the situation won't happened again?
I'm a journalist and a reputable member of russian online shopping community and I will definitely make a post with a detailed description of this ridiculous situation, so that everybody will be warned not for any reason having a deal with ideeli.

All that I want are my order #******* shipped to me, attentive, professional attitude and truth.