I liked this company at first. At first, it was fine. Until it was not. This site is hit or miss at best. They are scammers at worst. It is very unlikely you will get a good writer who writes a good paper the first time. If you have plenty of money and time to burn, this may or may not work. You'd better be okay with that risk, because their money back guarantee is fake. The last paper I did is the last I will ever do with them. I'm so glad it wasn't for school or anything important. It was due July 27th. By August 7th they still hadn't finished revising it, and even their revision was HORRIBLE and unsubmittable even if I did have time (it was past due and I could not use it). I had to contact them several times about a refund. I followed up late August and they said someone would be in touch. It's september and they still refuse a full refund. I contacted them over 5 times. They say even though they recognize a quality essay was not received or on time, I still got services and they shouldn't have to give me a full refund. They said (copied and pasted directly):
"I believe that the writer's time should be compensated. He will receive his payment not for the content but for the time he spent working on the order. Also, I would like to bring your attention to the fact that you are not paying for the service you didn't receive. Every time you came back to us with any questions, there always was our Support Team who answered all your questions and was following up on your order 24/7. Moreover, you used a service provided by our Writer's department since they negotiated with different writers in order to find a proper one for you. Also, you used a service provided by our Quality Assurance department who checked the writer's performance and made an investigation of the order."
I got this response repeatedly. So basically the best the could offer was 70% back. Since their customer support is apparently a huge portion of what you pay for which is non refundable. Which, on a $100 order is a pure loss of $30. For no paper. That's like being charged for netflix with no access to streaming and them saying they could only give 70% back because you used customer service. NO. That's not how it works. People want an essay, not your "quality assurance" when it goes wrong. And this 70% offer was after I fought tooth and nail with them. They first offered 10% account credit or a free upgrade. Then they offered more account credit, no payment refund, and so on. They will scam you. So just hope that you somehow wind up with a good writer. I suggest just finding some other company. These exchanges took hours I will never get back. I ended up going to my bank and filing a dispute for a service I did not receive. They will likely fight me on it, since this is a scam.
I will say, and this may the most important part, THEY INCENTIVIZE REVIEWS. They likely won't offer credit for bad ones, so basically they pay for the good reviews. They offer a discount on your next order if you send them a link to your review. So all these good reviews are slanted. AVOID!
Dear O H.,
Thank you for your review!
We regret that the provided service is below your expectations.
We would like to inform you that we have a strong Money Back Guarantee and we always stick to it. We are open to negotiations and always do the maximum to find a suitable solution for our customers.
Would you be so kind to specify your Order ID so we will be able to double-check the information from our side and take necessary measures in order to prevent any inconveniences in the future?
As you may observe, the SiteJabber platform is open for everyone and we do not have any influence on the reviews neither on negative or positive ones.
What we always pay attention to is the experience our customers had with us and we put our efforts to provide the best service we can each time by taking into account feedback from all the customers.
Sincerely,
Mike