Nunya b.

False advertising- can't see pricing on site

The product (yoga pants) was amazing! I had the VIP membership but got annoyed with having to skip a month so I wasn't charged. I called to cancel and was sent to a call center that was obviously overseas. The first time they told me that if I cancel my membership that my order would be canceled as well... super annoying and terrible customer service. So I decided to wait till my order got here and then cancel. I called again and was transferred to a call center where they tried to convince and even bribe me with the promise of 500 reward points if I kept my VIP membership. After 3-4 times of saying "I just want to cancel my membership" she finally said I would receive a confirmation email saying it was canceled. If it wasn't so annoying I would have kept the membership because I really love the clothes but 49 dollars if I don't hit skip or buy 70 dollar pants every month is ridiculous.