Noelia B.

We had an awful experience with Hotel.Travel. We booked and paid 60 USD for 1 night at the Capital Airport Hotel in Beijing. When we arrived to the hotel they searched for the reservation and confirmed us that they didn´t receive any booking for us from Hotel.Travel. We tried to call Hotel.Travel several times with no success. Since it was already 1am we didn´t have a choice but to pay again for the night (it cost us 20 USD more than the original booking). We contacted Hotel.Travel and the answer we received surprised us: they claimed that we didn´t show that day at the hotel. Finally, and after resending them the duplicated paid we had to make for 80 USD, they offered us to cancel the original reservation without any fee. We are still trying to get them to refund us not the 60USD for the booking but the higher amount we paid at the Beijing hotel. We wouldnt have spent that amount if it wasn´t for Hotel.Travel; too expensive for only 10 hours at a room.
I´m definitely not going to make any reservation with Hotel.Travel anymore; it was my first and last time. I highly recommend you to do the same.