I returned the hair because it was not the same quality as the pictures shown. I even did a video of me showing the hair before I closed and sealed the package. I'm glad I did because these people are acting real suspicious. I left a review on trust pilot. Now they want me to delete a honest review and want to act like two days later they didn't receive my return on 9-15. A customer service rep even said they did after I sent them a screenshot that same day. They are a scam and I'm about to report them.