Kathy F.

These people will RELENTLESSLY text you several times a day from different phone numbers. There is no way to opt out. I've been "deleting and reporting junk" 3 - 5 times a day for over a month now and there seems to be no end in sight.

I STRONGLY recommend staying away from this company. The quality of the wigs was fine, but nothing special and certainly nothing that makes this harassment worthwhile.

This is a great piece of equipment but the company are bad faith actors.

The hardware costs $4000.00. You have to buy the accessories for another $500, otherwise you can't use the machine. That's fine, because you know that up front. You have to sign up for a year's worth of membership, which I understand is now up to $59.99 a month. Again, fine because you know that up front.

Here's where the deception comes in. You THINK that the $59 a month gives you access to a library of different workouts that you can do.

The machine also lets you do custom workouts with different movements that you can do with it. These are just pictures of the movements that you can set up. This is basically like different weight machines that you would find at a gym. It stores your custom workouts and tracks your progress, as well as analyzes your movements to let you know if you're doing them correctly.

I had a medical issue arise very soon after I got my Tonal so I wasn't able to use it for a few months. When I was finally able to use it, I realized that I didn't enjoy doing the video workout routines because they're full body workouts. I prefer to do different areas on different days so that I can work out every single day and still have rest days for each muscle group. That's just my preference.

I hung onto the membership for another year, thinking that I might get into doing the video workouts. I eventually cancelled. At this point, I've spent nearly $6,000.00 with Tonal.

2 months ago, they took away the ability to see most of the custom movements and the tracking of your workouts were removed and replaced with messages to renew your membership. So now, my $6,000.00 investment is nearly worthless unless I cough up another $720 a year.

The company is having some major financial issues and they're doing precisely the wrong things to turn things around. Rendering an expensive piece of equipment useless unless your customers essentially pay extortion money to be able to continue using what they've already paid an exorbitant amount of money for is not a winning strategy and it demonstrates a fundamental misunderstanding of human nature. This isn't going to generate revenue. It's going to enrage your customers. The reviews on other sites reflect that.

A MUCH smarter strategy would have been to charge a much lower price for the just the custom workouts, progress tracking, and movement analysis. I can get a gym membership for $10 a month. That gym has all of the equipment that I need to workout the way I want to work out. I would have been fine with paying that $10 a month to get what I need out of Tonal. They could continue to charge the $60 a month for the video library for customers who prefer that.

As it stands now, Tonal gets nothing from me. Because they pulled such a slimy maneuver, they've earned themselves a bad review everywhere I can leave one and I actively warn people away when Tonal is mentioned.

Pro tip if you have a Tonal and don't want to pay the extortion money: there are YouTube videos out there with different workouts. I track my workouts with an app on my phone so I've figured out how to get what I need without rewarding shady business practices.

This company needs a new CEO. The one they have is an idiot. I don't see how Tonal makes it to 2024 unless they radically change course and replace the leadership team.

I definitely recommend that you avoid buying this product. They're shady and they're not going to last long.

UPDATE: I looked up who the CEO was because I just HAD to know who could be this stupid. It turns out that she's an alum of Bain Capital. They're the vulture capital firm that acquires distressed companies, leverages them to the hilt, runs off with the cash, files for bankruptcy, and lays off most or all of the employees of that company. This explains everything. Her pedigree doesn't focus on building anything, nor would she be familiar with human nature (or humanity for that matter, what with all that destruction of working people's lives and all).

Let me repeat: STAY FAR AWAY FROM THIS COMPANY.