Niki F.

I purchased a curling iron from this website on march 9 2012. After a couple week I called the company asking when will my order be shipped. Like many reviews I've read they told me the same thing "it's back ordered for 2 weeks." after two weeks still no package so I called once again. Surprisingly it is still back ordered but this time for 4 weeks. This is ridiculous, it should have said on the site before ordering it was out of stock. It is now mid April still no package so I decided to ask for a refund. They said it will take 4 weeks, but they can take my money in less than a day. So waiting for my refund and still nothing. Ive called many times asking what's going on and all of a sudden they stopped answering phone lines. Left messages but no call back. Finally it is august still no refund. And today sept 7 2012 I called customer service once more. Now they say item was delivered I received no packed at all. After telling the lady I complained she said there was no notes of me ever calling! N said they could do nothing about it. I am a very upset customer. I wish I read the reviews before ordering. Sorry this is long but I hope you reAd so you can save yourself from this scam!