NICOLE V.

I was a customer for about 5 years and I never had a problem with them until the other day. I booked a hotel through them and they offered two different options there was one rate just for the hotel then there was another rate for the hotel with the breakfast for 2 and that is the one I went with. However arriving to the Hotel the lady mentioned and also confirmed over the phone with myself and Hotwire that the reservation didn't show it came with breakfast in their system. So long story short I didn't get the breakfast at the hotel because I had to pay and additional 12.00 per person and the property confirmed this. I told Hotwire I need to get some credit or my money back for the breakfast that they falsely advertised and I paid for it already and they fully refused. I spoke to about 5 different mangers at Hotwire and they simply told me they will not refund me anything or give me any credit at all. They all treated me like i was crazy. So I paid hotwire 301.50 total shows on my bank statement and the receipt they sent me the total was 289.50 and the hotel would've only charged me 268.00! STAY AWAY FROM THESE PEOPLE BOOK DIRECTLY WITHT THE PROPERTY OR EXPEDIA!
ATTACHING PICTURES FOR PROOF BUT ITS NOT LEETING ME ADD THE PDF I HAVE ALSO LET MY BANK KNOW OF THIS FRAUD***