Nicole T.

Worst customer service I have ever received in my life! This is the third time I have used this company because their movers do such a great job. With this last move, I had damage to my wall which was not a big deal becasue they have a service that will fix it. I was never contacted by them so, I called their "quality control" Dustin twice and left a message and contacted my orignial customer service person who said they would talk with Dustin. I never heard anything from either it was after two weeks. I contacted corporate since I was not getting any response and had to be out of my apartment in a week. Dustin replied then and said his phone is not working and he had my wrong e-mail. I was contacted by the company that would repair my wall and they could not be out for a month. Unacceptable. Luckily I have a great landlord who said they could fix the damages and wouldn't charge me. I let Dustin know and never received an apology or offer to have money taken off my move. Due to the lack of customer service I will NEVER use them again.

I returned an item via mail over a month ago and still have not received a refund. I e-mailed customer service and they said they are too busy to respond to e-mails. I called customer service and did not receive an answer. If you plan to send an item back via mail, good luck getting your money back.