Nicole L.

I ordered a waist trainer from this company about 4 years ago and received good customer service and prompt response time regarding my exchange process, but in January of 2023, I returned a waist trainer to exchange for a larger size using the exchange address on the form, and the item was forwarded back to me because the address on the form is incorrect! I'm not even sure why they would not have the correct address on the exchange form that they want us to mail back with the garment. However, I tried again to return the item on 02/14, this time using the address shown on the website contact page, and the tracking number for that item showed that the waist trainer was delivered to the company, yet I have not received an update regarding shipment for the new exchange item, and I have emailed them several times. This is very frustrating, because there is no other way to try to speak to someone or contact them, as they have no phone number. I am extremely disappointed and would not recommend buying anything from this company at all. I do not know what happened the last 4 years since the last time I purchased from this company, but I will never purchase again.

I prefer waist trainers, but this band is okay. You can wrap it tight as hell if you want! It has good stretch, but none in waist trainers are good too. This band is a good option.