I ordered a waist trainer about 7 years ago from them, loved it, worked good, so I decided to give it a try again 7 years later (Oct 18th to be exact). To this day (Nov 23rd) I have reached out to customer service at least 3x now as there has been no update whatsoever with my order… even tho the website says it's ships within 7-10 business days. This is the absolute worst service I've ever experienced & demanded a refund… still no word from them. These people are FRAUD and need to be SHUT DOWN IMMEDIATELY! It's a waste of money & time, they deserve to be charged & arrested for FRAUD.