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A few months ago I had over $70 stolen from my debit card from Spencer's online. I saw it with my online banking 3 days after the initial purchase and instantly called Spencer's online customer service to see if I could stop the purchase or at least have whatever was purchased sent to me instead of the scumbag who stole my info. They were NO HELP! The customer service rep. Said my name wasn't in their system even though you need my name to use the card... she also said that purchase amount wasn't found at all in their records. There's something a little fishy about all of that to me. The only good thing she said was that they don't save credit card numbers, which didn't help me any because she couldn't find the order placed with my card. After that I will never shop with them again. They clearly could not care less as long as they're making a profit. Bad business. Terrible customer service.
Tip for consumers:
I would not recommend this business.
I've been on care.com for about 3 years now and have had decent results. In that time I've received 2 really great jobs and 1 that just wasn't for me. However, I feel like for every 12 applications I send out, I might get 1 reply back if I'm lucky. I feel like there are a lot of fake employer profiles on this site or people just post a job for a nanny and never look at it again (which doesn't seem that likely if you're paying for the site.) It seems like other caregivers on here have had a similar experience. Does anyone question if care.com makes their own fake employer profiles to make the site seem like its getting more action than it really is?
In regards to all the fraud and scam texts, I've gotten those too. My advice: Use common sense. If it seems fishy or too good to be true, it probably is. Just delete the texts and block the numbers. You can also change your account settings so your phone number isn't visible.
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Hi Nicole, Unfortunately we do not have the ability to make people respond to everyone's messages. We do encourage those looking for a response to look at the last time the people they are contacting have logged into Care.com account, which can be viewed on their Profile. This will give you a good idea to see if they are still active on the site. We also recommend those who are no longer seeking a job or care to either close their job posting or hide their services. This way members are not wasting their time on responding to inactive Providers or Seekers. I apologize for the lack of responses, but keep reaching out, and I wish you the best of luck in your job search!