I ordered a pen called the vapebrat and it stopped working after 2 weeks. I thought it was because I overcharged it. There was warranty on the pen and I didn't have the box or receipt. I wasn't sure if they would allow an exchange. Thanks to Nate he explained why it wasn't working and gave me another one. He also allowed me to sample 2 items in the store. Overall I give this place a thumbs up.