Nicolai M.

I purchased very expensive doors at NF Build mart with owner Norman Chen. He made a "mistake" in the contract writing "EXW". Then without my consent he ships the goods without insurance and correct labelling on boxes such as "glass" and "this side up".
When doors arrive in my country (but still in international transit) they are broken. Now he claims he has insurance, but will not provide documentation of this. I dispute at alibaba, but all they say it is my fault because of EXW. This means when buying EXW a seller can just push your goods onto the street and claim you have taken ownership and picked them up. Also alibaba dispute asks me for shipping insurance and paper - but it was seller who shipped items without sending me information and without my consent and approval. So how can i contact sellers insurance? It is ridiculous situation. I tell this to alibaba dispute, but they ignore this fact. In alibaba buyers protection it says seller must provide proof of legal change of ownership, but in reality the dispute manager ignores this rule.