Ordered Christmas gift for my wife who had a horrible year. Paid the urgent shipping fee to have it here on the 21st of Dec. Just got email that it won't be in until at least the 27th - but other comments on here have left me less than hopeful about that. Offered to "make it right" with $20 off a future purchase. Why would there be a future purchase? Making it right would be at least $20 off the CURRENT purchase. This has been heartbreaking for my Christmas with my wife.
Hi Nick,
Thank you for your feedback. We are really sorry that your order got delayed, and we absolutely understand your frustration. Please rely to your email, and we will find a solution for you for the issue.
Again, we are really sorry for the delay and for the missing gift for your wife.
Kind regards,
Oak&Luna Customer Service Team