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Placed my order Nov 30. Received it promptly. Item was defective so I had to send it back. Had to fight with them to send a prepaid label to return it. I returned it immediately and have yet to see my refund. All messages ( 5 to Jordan Garcia and multiple others to customer assistance) go unanswered and phone calls to them they always say they will check into it and call me back ( and never do). I even have them another shot before this refund mess as I went to purchase another item the day after I placed this order. They were 80 dollars higher on price than what everyone else was selling it for, so I asked if they could match guitar center, musicians friend,zzounds price. He said he would have to check with his manager and let me know. Never heard back from him that day so I called him the next day, he said he was "still waiting on his manager" and said he would call me, and never did, so I bought it elsewhere. Now seeing the mess I am in for my refund, I am glad he never called me back! Looks like I will have to open a PayPal case to get my refund cause these guys seem shady.
Tip for consumers:
I just want my refund that I am owed
Products used:
Antelope microphone that was defective
The morning after the negative review went live, I MAGICALLY received tracking info and they shipped my items out after 3 weeks of no responses to my inquiries. Will not do business with them even though they FINALLY shipped my items. Would not recommend this company unfortunately
I placed order #*******-P over two weeks ago. They charged my card immediately and have yet to ship my product. I contacted them and they stated that my order is delayed because they were switching warehouses over Black Friday weekend. WHAT LEGITIMATE COMPANY SWITCHES WAREHOUSES OVER THE BUSIEST WEEKEND OF THE YEAR?!
I contacted them 3 more times after that because they never shipped my items, and I NEVER HEARD BACK FROM THEM!
They had no problem charging my card right away, but now over two weeks have passed and they have not shipped my item nor will they respond to my inquiries asking why my order has not shipped!
SCAM COMPANY! I have to file a PayPal claim to get my money back now which is unfortunate because I was hoping to get my items!
Stay away from Proozy!
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