Nick H.

I bought a pair of shoes that weren't the right size which was my fault but when I approached their customer service to get a refund Their team were by far the worst customer service experience I have every had in all of my life.

It took them over 2 days to respond to 1 email, and then they wanted me to create a profile on their app to start the refund process rather than just posting it to their address which seemed to be to hard for them to understand. 2 weeks later of constant back and forth emails and the lady Cherrylen basically said that i was saying the address was incorrect that it was delivered to which I never did and then I asked to speak to her manager as by this time I had wasted so much of my time.

DO NOT EVER BUY FROM THIS COMPANY AS THEY ARE A COMPLETE AND UTTER JOKE, VERY UNPROFESSIONAL AND SCAM COMPANY.

I booked a flight through Trip.Com. It said that the payment has been processed and that I will receive a confirmation email in a few hours. Nothing came through and when I called them they could not find any record of my booking. By then the price of the flights had gone up significantly and they could not assist at all.

DO NOT USE THIS WEBSITE AS IT IS A SCAM!