Nicholle P.

We ordered our kids shirts online for school yesterday. Great sales! However, Kohl's decided to deliver our entire package MINUS 1 shirt to our house. This 1 shirt was sent to a store for reasons unbeknownst to us, that's nowhere near where we live. SO... we call customer service. The first guy said to call the store it was shipped to, have them cancel the shirt order. We call the store... they tell us they can't do that and to call customer service. We call customer service again. 2nd person says they have no idea why Kohl's shipped one shirt to a store while the rest is sent to our house. "Blame us", is what was said and to again, call the store and have them cancel it. Sooooo we call the store again and NOPE, they won't. She said wait 5-7 days and the money will be back in our account because after 5 days if nobody comes to pick it up, then it's cancelled anyway. So we call customer service again to see if there's anyway to cancel the shirt now, OR have them ship the shirt to us with the rest of the order. Nooooope. 3rd customer service said they can't do that BUT... we can order the shirt AGAIN, pay in full. Again. Then wait for the money from the original order to be back in our account, and they'd make sure the shirt was delivered to our house. We asked why, if we haven't picked up that shirt, instead of charging us again, why they can't just have the store where the shirt was at ship it to us OR, cancel the shirt right now phone, and once again reminded them this was an error on their end. They said they knew but of course couldn't do anything. So, we won't ever see the original shirt we ordered and are just gonna wait to get our $18 bucks back.

Order never came. They are now saying it's been delayed... after for weeks saying it was sent out and in NYC since the 16th... which is only a couple hours from me. I complained further and they asked me to change my original rating to a 4-5 on sitejabber... that if I did that, they'd reimburse me my money AND let me keep my cases for free whenever they show up later. No frikken lie. How the hell can an order be delayed and shipped all at once. It's been a month or so since I ordered. Shouldn't I get refunded regardless of changing the damn review on this site for them?