Nichole y.

For 6 years ( since the pregnancy / birth of our first daughter) I have used snapfish and loved everything about it!
I order yearly books ( around 150-180 pages) special occasion books ie bdays christenings etc and countless prints). I always wait for the discount codes as the books are so big.
Realised snapfish were launching a new site but never looked at any emails as things upgrade and change all the time. I just assumed it would be a new layout etc!
Gutted and absolutely appalled having just gone onto snapfish to find 3 finalised books totally gone? My whole 2015 book which had christenings bdays memories days out etc. My daughters second year book and our first holiday abroad book. These took soooo much time energy and love. The perfect words / pixs just everything all gone!
Customer services not in the slight bit helpful.
How can one site think they have any right to delete these books? I've been in tears as I do these for my gorgeous daughters to look back on. They are diaries / memories just for them. I put little captions in and everything and spend so much time on these so if God forbid anything ever happened to me my girls have a diary / memory book to look back on with loving words from their mummy.
Don't even know where to begin or what to do other than be heartbroken