Nicholas P.

FCP Euro is a business that
Falsely advertises "Hassle Free Returns." In reality, the return
Process is anything but hassle-free. First and foremost, the
Company makes customers pay for the return shipping.
Additionally, and most absurdly, they insist that customers
Repackage the item in a different box before returning it, in order
To reuse the original shipping box so they can use the box to
Resell it to other customers. If you don't use another box to
Protect the original box they will not issue a refund. This is not
Only outrageous, but it also adds an unnecessary step to the
Already inconvenient return process. The representative I spoke
With said that "you can find some free boxes at your local supply
Store." However, having to go out of my way to find another box is
Not at all hassle-free. To add insult to injury, the entire return
Process ended up costing me $95, which is more than the
Product itself cost, $90. I am extremely disappointed in FCP Euro's false advertising and lack of customer service. It is clear
That this business prioritizes their own needs over those of their
Customers and do not care about the customer's experience. I
Would not recommend this business to anyone and advise others
To stay away from their false advertising and poor customer
Service.