Nene R.

I had a problem login into my account using my email. Therefore I was not able to cancel my subscription. My account was billed $24.95. After this I made a phone call to the first rep. He said he would send me and email receipt granting me a refund and to correct the issue of me logging into account. Luckily I got the cancellation number from him before I hung up. I called back 3 days later because I still did not see my refund, and still could not get into my account. The second rep. Solved my login issues by making sure I could login before we got off the phone and also made sure my email was correct to send me the confirmation we discussed. The first rep. Had the wrong email, even though it was on my resume and also did not care about me other than trying to keep me subscribed. So as of right now, I will be watching my account for the refund, especially after reading some of the reviews.