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1 Review by Nemanja

MyGermany

MyGermany

3/27/19

n short, very very very slow and expensive service. Also very bad communication. They don't care about you as a customer. Highly frustrating and helpless experience!

In detail...
I found their website and tried their consolidation service. There is some 24-48h delay in acknowledgment of receiving items by their staff/system, but my last item was delivered on 16.01.2019 and after few days nothing no notification what so ever. After asking by email, eventually they acknowledge that item arrived on 21.01.2019(5 days laying in their warehouse). I then immediately ask for consolidation by the web interface and nothing in 3 days(only excuses), after few emails on 4th day they finally consolidated my items, but they split my items in two separate parcels(one of their scams) and asked 137 for shipment to Croatia by DHL. 2 x cca 10kg boxes, one box is 32'' monitor and other are some car parts and some IT stuff(graphic card, 2 sdd, 2 hdd), some cordless aku drill and some batteries all in a 43x34x35cm box total 10,1 kg. Even I asked few times by emails and we agreed to send it by GLS standard(Land route), 33 according to GLS website up to 40kg(so 100+ for their service of consolidation cca 10-15 items), because of the batteries can't be shipped with some services and that was even their proposal(another one of their tricks to get you as a customer) at the beginning when I asked about shipping cost and methods.

They reply to emails in a day when they need you(acquire new customers), in about 24h. But when you need them they won't reply even after 6 days and 3 emails + 1 contact form. Finally on 6th day with no reply I phoned them and asked about my shipment and can they send it by GLS as agreed and the guy told me they can, but "the price will be nearly the same as DHL". And he said, that there is no option to pay for GLS, I need to pay for DHL and they will credit my account if there is something left. Because it has been 2 weeks and I need my stuff, I paid 137($160) for this shipping from Germany to Croatia by DHL.

They also do not reply to all your questions and skillfully ignore shipping cost calculations even you get them exact details and links to products for estimate, they will say "we can ship your parcel for a good price via GLS on the land route", so if you have some more questions, or you just want your first questions to be answered. you are unlucky because, you will need to wait another day or two just for clarification...

Basically they "soft blackmail" you, if you ordered and invested in some goods, they know, that they got you now and they will charge high shipping even if you agreed with them before that they send it to you by cheaper land route for example. They will not answer your emails and you are left only with two expensive choices of shipping(be careful especially if you have batteries) and they know it, that's why they ignore you. Then after it was paid and sent, they will somehow find time to email you and say something like sorry for delay + some excuses, but next time we will give you 10% off, yeah right, you will never see me again!!! 2 Weeks and 140, I could go to Germany myself and pick it up and avoid all the waiting and frustration. But after XX days of waiting and no reply, you will gave up and you want your stuff finally delivered and select higher shipping and be done with it. And that is their filthy game.

Final thoughts,
It is a DISGRACE how they treat their customers, just unbelievable!
If you don't want to feel ignored, frustrated, helpless and finally scammed by high shipping prices, AVOID this company at all cost, you have better, more faster and cheaper options.

Please note that these bad people will do anything and use any immoral tactic to remove as much as possible negative reviews, they bribe people, they lie and cheat, etc... They removed my reviews from few sites already, but I'm fighting back to bring them back online. These are some really bad people.

Tip for consumers: Avoid them.

Service
Value
Shipping
Returns
Quality

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