Neelima D.

I have ordered 3 devices with backmarket so far, and 2 turned out to be defective. With the Macbook, i took several days of troubleshooting instructions and a call with a technician, after which they just asked me to return the device. The technician without even looking into the problem told me yeah this device seems defective, you should just return it, something that could have happened earlier over an email. On top of it, they don't even ship the replacement till the defective device has been received. Why not just put this information on the website that it is a game of chance to be getting a device that works properly?

It has been more than 20 days since one of my orders is not successful yet.