I ordered an unlocked Samsung phone. The phone did not work. The company has NO ways to get in touch - no working email, no chat on their website, no insert with retur instructions and order number in the package. I had NOTHING, except for the transaction record in PayPal. The help files on company's site were pages and pages of dross generated (I suspect) by an AI-assisted law student. My advise: go to brick-and-mortar store like Best Buy, spend $50 or so more on your contraption and save yourself frustration.