Nathaniel S.

Bike Bandit? Thieves? From my point of view it would seem that their response system is overloaded only on customer service side... if u call or email (chat is dead) no response because they are so backlogged and busy, yet leave a poor review and they hit you up asap... but cant seem to find you by your review information yet they have enough to email you... now as a warehouse supervisor i know how Covid-19 has hit all industries, but i also know that with only 2 in the office and 4 on the dock (only working normal hrs btw) we not only caught up 4 months backlog in under a week. Handled thousands of calls emails and in person customer service issues daily from personal cell phones... so i dont want an excuse or a what can we do to try and fix this BS message... I WANT WHAT I SPENT MY HARD EARNED MONEY ON OR MY MONEY BACK WITHIN THE DAY BECAUSE I PAID FOR 2 DAY EXPEDITED SERVICE WHICH IF IS UNAVAILABLE SHOULDNT BE OFFERED... 2 DAY SHIPPING AT A COST OF OVER $27 BUT THEN SAYING MAY BE 2-3 WEEKS DELAY IS STRAIGHT BS... what if i didnt pay for 2 day shipping would it take 2-3 years to get my parts? Took bout 2 seconds to take my money... in whole this has been a lesson learned... never trust a too good to be true deal... ITS BS... if there was a zero stars option i wouldn't have wasted the star.

It didnt take long to recieve my order... but i was missing a game that was part of the bundle. I messaged customer service yet still havent heard anything back. The speaker wont link to anything via the WI-FI only bluetooth. I love everything else and most of the service. Just could be a lil better.