Almost 100% of these issues would go away If you could communicate to your UPS driver. He or she would more than likely go out of there way to help a customer out. Remember Your ups driver has been your daily driver for many years and he or she wants to have your back at all times. Sometimes your driver will be on vacation and a replacement driver will not do exactly the same way as your regular driver but still can handle the job almost just as good as your daily driver. :)