Natasha M.

I booked a rental car in Sydney using the app for Economy Bookings. The booking was confirmed and payment taken. However on arrival at the car hire company I was told there was no record of my booking by the rep at the desk. I then called the customer service number of Economy Bookings and was told there were no available cars for the class I had booked from the confirmed rental company. My phone was on speakerphone and the representative at the desk of the rental company shook his head and told me that yes they did have cars available. The Economy Bookings "customer service" rep on the phone then told me I would have to go to a different rental company in a different location (I had already got a taxi to the one I was at) AND IT WOULD COST MORE. I then declined and said I would book directly with the rental company I was already at as they had a car available. I asked if he could refund my money and he very rudely informed me it had not been taken. I told him I had checked my account and it had. He then said "Fine" and hung up the phone! Both myself and the rental company representative at the desk were utterly shocked by his rudeness and the terrible service. I urge anyone looking to rent a car to NEVER use this middle man service! I can't see that it is of any benefit to the rental companies either. Had I not been at the desk I may have thought it was their fault.