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Hi,
On June 7,2021, I purchased a Win 10 activation code through the Newegg website.
Case Number: *******
Invoice number: *******
Account Number: *******
I received the code the same day and immediately wanted to activate it, but the system didn't accept it.
Right away I contacted customer support - the screenshot of the chat script is attached.
The customer service representative couldn't help me and asked me to wait a couple of days!
Since I had a work urgency, I couldn't wait that long, so I purchased another activation code directly for Microsoft and applied it immediately.
Two days after my credit card was charged for the activation code that was not functional at the moment of purchase and the Newegg customer support failed to help me at this moment.
You should know well, that it's illegal to charge a client for a product that incompatible, not useful, or its performance or quality not adequate.
Newegg must reimburse me immediately.
Thanks,
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Hello Natalyia,
We are truly sorry for any trouble you have experience with this order and your request to be refunded. Unfortunately, we are unable to offer a refund for digital orders, they are consumable goods and therefore not eligible for refunds. In the event that the code was no able to be used due to a system error or issue then we do have a system in place to get assistance with this issue. Our records do show that our team submitted a ticket to have the original issue investigated and our findings determined the code was valid and can be used. So unfortunately no refund can be processed for this order, however, our team did agree to honor a partial refund for you. If you are in need of any additional assistance you are more than welcome to email us at community@newegg.com
Thank you,
Frank [ Newegg Support]