Naomi W.

A year ago this would have been a 5 start review but after my current experience I cannot bring myself to do so. I have a consolidated package (K*******) still in their warehouse with a payment processing notice that has been pending for two weeks. Despite numerous emails to Reship Customer Service inquiring why the delay all I have received back is the obligatory email saying "we have forwarded your email to the payment processing department". And have heard nothing back. Phone calls to Reship are difficult as I am currently working in Iraq at the moment. Please be aware before using them that their Customer Service communication and follow through currently has serious deficiencies leading to an incredulity frustrating and unsatisfactory experience leaving you feeling powerless and somewhat hopeless that your packages will ever be received. Be warned!