I ordered a Louis Vuitton bag from Pendoza and I could not be happer with this bag. I think alot of the negative reviews are from "the competition" as this is a very competitive business. The person running the office was more than forthcoming when I talked to her and I knew when the bag arrived that it was the real thing. This is not my first rodeo with designer bags and I was getting tired of paying top dollar at NM for Gucci and Prada, so I gave Pendoza a try and I am thrilled and intend to buy more from them. Take it from a natural-born skeptic... this website is fabulous and I give it a A+++++++ rating. Nanc