Actually I have made several purchases from Pendoza and last Xmas bought 4 bags. One was not the correct bag my daughter wanted and they were more than happy to return/exchange my purchase and did so expeditiously. I love the bags, they are beautiful and I have compared them to the same bags that have been purchased in the L. V. store ( a friend has several of the ones I purchased such as the Horizontal locket and Neverfuls...)... no difference... I would recommend the site but understand the reluctance... because usually if it sounds too good to be true, it usually is but in this case... I; m happy..