Nancy F.

I needed a bed for house guests who were coming for Thanksgiving. I checked numerous options but eventually chose one from Wayfair because Wayfair could deliver it by November 17th, well before Thanksgiving. I placed the order on November 13th.

I received a notice that the bed had shipped on November 15th but later learned it would not "arrive at the delivery partner" until November 28th! When I called Wayfair for an explanation, I was told to click on the fine print at the bottom of the page to get more information about delivery. Evidently when Wayfair says it will "Ship by November 17th" they mean it will ship from China to a "delivery partner in the US" by that date, not delivered to a consumer within a reasonable period of time.

I feel Wayfair's representations concerning delivery expectations, are fraudulent and deceiving. Wayfair knew that the bed was a big piece of furniture and knew where it was located at the time it was ordered. Wayfair intentionally misrepresented the expected delivery time by burying the actual delivery information on its order form, in order to deceive the consumer into believing it could be delivered in a few days. The misrepresentation is exasperated by the fact that much of Wayfair's other advertising contains representations that items will be delivered in a few days.

Unfortunately, the problem continued once the bed was delivered to the "delivery partner", ASA Logistics. After receiving a phone message from them asking me to call them with more information about a proposed delivery date, I played "phone tag" with their office for over a week. Evidently they do not answer their phone in the afternoons. When ASA receives messages from people attempting to reach them, they wait a couple more days before attempting to call them back. Most (if not all) of those calls are made in the morning-- a busy time for me. Once we finally connected, it was scheduled for deliver another 5 days later. The bed was finally delivered on December 20th, five weeks after I ordered it.

Needless to say, I will not be ordering anything from them in the future.